Frequently Asked Questions

Everything you need to know about shopping with Dolcie London.

Where do you ship from and how long does it take?

All orders are dispatched from our London warehouse. Domestic UK shipping typically takes 2-4 business days, while international delivery times vary between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive your prepaid shipping label.

Which payment methods do you accept?

Dolcie London accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Can I track my order after it has been placed?

Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

Are your products sustainably sourced?

Quality and ethics are at the heart of Dolcie London. We work closely with our manufacturers to ensure all materials are ethically sourced and that our production processes minimize environmental impact.

How can I contact customer support?

Our dedicated support team is available Monday through Friday. You can reach us via the contact form on our website or by emailing [email protected].